“105” is the new number to call if there’s a power cut

105 logo (Primary)-01105 is a new number that you can call to report or get information about a power cut. It will put you through to your local electricity network operator – the company that manages the cables, wires and substations that bring electricity into homes and businesses in your area.

105 is a free service for people in England, Scotland and Wales, and you can call the number from most landlines and mobile phones. It doesn’t matter who you buy your electricity from – anyone can call 105.

You can also call 105 if you spot damage to electricity power lines and substations which could put someone in danger. If there’s a serious immediate risk, call the emergency services too.

To find out more, visit powercut105.com

What should I do during a power cut?

  • Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on.
  • Leave a light on so you know when the power cut has been resolved.
  • Check to see if your neighbours are okay.
  • Wrap up warm.
  • Contact your electricity network operator to report the power cut by calling 105.Traditional corded phones will work, and mobile phones will work in most cases  if they are charged.

How can I prepare for a power cut?

  • Keep a torch handy – it’s much safer than using candles.
  • Get a battery-powered or wind-up radio (useful for keeping up to date with relevant local news).
  • Keep warm – keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle.
  • Stock your cupboard with food and drink that doesn’t require electricity to prepare it.
  • Keep your mobile phone and laptop fully charged.  You might want to keep a traditional corded phone handy so you can plug it in and make phone calls if you have a power cut.
  • Check your network operator’s website or social media channels for updates.